ARC MarketPlace FAQs

If you cannot find an answer to your questions here, please contact us at 855-816-8003, Option 5 and we'd be happy to help!

General Information / ARC MarketPlace ID / Commission Payments
Activities and Tours
Shore Excursions
Affiliate Program
Passport and Visa Expediting Services
Hotels

General Information / ARC MarketPlace ID / Commission Payments

Who can shop and earn commission on ARC MarketPlace?
Any travel agent in the United States or Canada may make purchases and earn commission on ARC MarketPlace.

  • ARC participating agents simply enter their ARC number at the time of purchase.
  • All other travel agents must sign up for an ARC MarketPlace ID online. Once you have signed up for an ARC MarketPlace ID, you are ready to begin purchasing products and earning commission. Be sure to complete step two of the sign up process and fax back the Financial Information Form.
  • When making purchases on ARC MarketPlace, be sure to enter either your ARC number or your ARC MarketPlace ID during the checkout process when prompted to ensure you get paid commission.
  • Visit the Join page for more information on how to sign up for an ARC MarketPlace ID.

Is there a cost to use ARC MarketPlace?
No, there is no cost to use ARC MarketPlace.

Where do I go for help with ARC MarketPlace?
For help with ARC MarketPlace, visit the Contact Us page.

Commission

What are the commission rates/amounts for each of the products purchased through ARC MarketPlace?
For details on commission rates, please visit the Commissions page.

What is the Volume-Based Bonus Commission Program?
The Volume-Based Commission Program is for ARC participating agencies. For details on how to earn additional commission through the Volume-Based Commission Program, please visit the Commissions page.

How and when do I get commission?
Commission is paid the month following travel. For details on how commission is paid, please visit the Commissions page.

I didn't get paid, where is my commission (ARC participating agents)?
If you are an ARC agency, your commission is paid by default in ARC Memo Manager. Please check with your agency owner/manager to see if they have logged into Memo Manager to claim the agency's commission payments. If you are an agency owner/manager and need assistance with this, you can log into MyARC to access Memo Manager and claim your ARC MarketPlace commission memos. Please contact our Customer Care Center if you need assistance accessing Memo Manager. Commission is paid monthly, the month following travel.

Do I have to receive my commission in ARC Memo Manager if I'm an ARC agent?
No, your agency's owner or manager can request to receive commission by direct deposit. Simply fill out the short online form to request this option.

I didn't get paid, where is my commission (ARC MarketPlace ID agents/non-ARC agents)?
If you signed up for your ARC MarketPlace ID, be sure that you also completed the second step of registration by filling out and either mailing or faxing your Commission Payment Financial Information Form. Commission is paid monthly, the month following travel.

I booked on Viator.com, where is my commission?
You are only paid commission when you book on ARC MarketPlace. Products booked on viator.com are not commissionable.

What are the commission payment options for ARC participating agencies?
Commissions will be paid through ARC Memo Manager unless you tell us you would rather be paid by direct deposit into your IAR bank account. You do not need to take further action if you would like to continue to receive your commission payments via a credit memo in ARC Memo Manager. However, if you would like to request that we pay your ARC MarketPlace commissions by direct deposit, please complete the Commission Payment via Direct Deposit Form.

Note:

  • If you do opt to receive your ARC MarketPlace commission payments by direct deposit, any unclaimed credit memos that your agency currently may have in ARC Memo Manger will be included with the first direct deposit.
  • Any decision made about receiving commission payments will apply to all ARC MarketPlace products.

I'm an agency owner or manager. How do I claim the commission in ARC Memo Manager?
To claim commission memos in ARC Memo Manager: 1). Log into My ARC found on the ARC corporate website at www.arccorp.com. 2). Under "Your Tools" on the left hand side of the page click on "Memo Manager". 3). Once in Memo Manger, filter for memos related to Carrier 889 – these are ARC MarketPlace commission memos.

What information do I need to provide to ARC MarketPlace in order to collect ARC MarketPlace commission payments?
Please refer to the Terms of Service containing important information about ARC MarketPlace commission payments.

How long do I have to collect my ARC MarketPlace commission payments?
Please refer to the Terms of Service containing important information about ARC MarketPlace commission payments.

I am an ARC participating agency – how do we opt to get paid by direct deposit?
The owner or manager of the agency can sign an agency up for payment via direct deposit by filling out a simple online form located at http://www.arcmarketplace.com/learn-commissions.jsp?form=true.

An agency is paid commission by direct deposit or check, how do they know what the payment is for?
Once a month, in conjunction with ARC sending out the direct deposit or check, ARC MarketPlace will email the agency a detailed commission payment statement.

If I am an ARC participating agency, where is my commission paid to?
Commissions for ARC participating agencies are paid to the agency's IAR bank account.

Is commission paid to the Viator booking reference number or the itinerary number?
Commission is always paid to the Viator booking reference number as commission is paid to each specific product or service booked through ARC MarketPlace. An itinerary number can be associated with one or many products/services.

Are commissions paid on cancelled bookings?
No, commission is only paid on traveled bookings.

Purchasing

How do I purchase products?
For purchasing activities, and passport and visa services select the product(s) from the ARC MarketPlace website that you wish to purchase and proceed to checkout. During the checkout process be sure to enter either your ARC number or your ARC MarketPlace ID, in the agent details section of the checkout screen to ensure you get paid commission for the sale.

  • For more information about how to sign up for an ARC MarketPlace ID, please visit the Join page.
  • For details on how commission is paid, please visit the Commissions page.

ARC MarketPlace ID

What is an ARC MarketPlace ID?
If your agency is not an ARC accredited agency, your agency will need to sign up for an ARC MarketPlace ID. An ARC MarketPlace ID is the unique number ARC MarketPlace uses to track your purchases and credit your company in order to pay you commissions for purchases made on the ARC MarketPlace website and through the ARC MarketPlace Affiliate Program.

  • Choose your ARC MarketPlace ID or have the system assign one to you.
  • An ARC MarketPlace ID is limited to 12 alpha-numeric characters.
  • ARC MarketPlace IDs are not case sensitive.
  • Do not use spaces or special characters in your ARC MarketPlace ID.
  • Choose something that your co-workers will remember easily.
  • When booking through ARC MarketPlace, use the exact ARC MarketPlace ID you registered for.

Suggestions for ARC MarketPlace IDs:

  • Association membership number (CLIA, IATA, etc.)
  • Company name

To sign up for an ARC MarketPlace ID, please visit the Join page.

Note: Once you sign up for an ARC MarketPlace ID on the ARC MarketPlace website, in order to get paid commissions, print and fill out the ARC MarketPlace: Commission Payment Financial Information Form and fax to +1 703-816-8195.

Who can get an ARC MarketPlace ID?
If your agency is not ARC accredited and located in the United States or Canada, you can sign up for an ARC MarketPlace ID so that you can be paid commission for purchases on ARC MarketPlace.

To sign up for an ARC MarketPlace ID, please visit the Join page.

Note: Once you sign up for an ARC MarketPlace ID on the ARC MarketPlace website, in order to get paid commissions, print and fill out the ARC MarketPlace: Commission Payment Financial Information Form and fax to +1 703-816-8195.

What is the ARC MarketPlace: Commission Payment Financial Information Form?
If your agency is not ARC accredited, the ARC MarketPlace: Commission Payment Financial Information Form is required in order to ensure you receive commissions earned through ARC MarketPlace and the ARC MarketPlace Affiliate Program.

Activities and Tours

If I have questions about a specific activity/tour product, what do I do?
For each activity/tour product there is a page on the ARC MarketPlace website that lists detailed information about the product. We recommend you review this information carefully as it provides details about the activity/tour that you and your client will need to know such as group size, if lunch is included and hotel pickup information. If your question is not answered there, please email the ARC Customer Care Center using the Contact Us page and an ARC Customer Care Center representative will help research your question. For faster service, be sure to include the following with your question: product name, product code, your ARC number or ARC MarketPlace ID, your contact information, and as much detail about your question as you can provide.

What time does the tour I am interested in depart?
Tour departure information such as departure time, departure point and duration can be found on the product page under schedule details as well as on the voucher. If there is no time listed, you will be required to call the travel service provider at least 24 hours prior to the departure date to reconfirm the tour meeting point and departure time. This supplier contact information is also found on the voucher.

If my client(s) will not arrive in time to confirm 24 hours in advance, what do I do?
Reconfirming 24 hours in advance is mandatory with some travel products and recommended for others. Please refer to the instructions on the voucher for details. If your clients will not be arriving at their destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly. It is highly recommended your client receive this up-to-date confirmation directly from the tour operator prior to departure. All relevant details and local contact numbers can be found on the voucher under the heading: "Important."

Does the tour my client is interested in pick up from the airport?
Most day tours and sightseeing tours do not offer airport pickups. Most city airports are located a further distance from the city center, and tour operators cannot offer a pickup service from these areas. If a tour does offer airport pickups, this information will be listed on the product's page under the heading Additional Info or Airport Transfers. If there is no information listed, the tour does not pick up from the airport. You will need to choose a pick-up hotel your clients can get to, or alternatively, your clients will need to make their way to the main departure point listed.

Activities and Tours – Purchasing

How do I purchase a destination activity product?
For destination tours and activities, simply select product(s) from the website that you wish to purchase and proceed to checkout. In the Agent Details section of the checkout page, input your ARC number or ARC MarketPlace ID in the field that indicates ARC number/ARC MarketPlace ID when prompted at time of sale. You will have the option to select "Email Delivery Options". This is where the voucher will be sent. You can choose to have it sent to "Agent Only", "Customer Only" or "Agent and Customer". We recommend that you select "Agent and Customer" in which case both you and your client will receive a confirmation email with a link to the voucher(s) for purchased products.

Can I purchase multiple activities/attractions in one transaction?
Yes, you can purchase multiple activities/attractions in one transaction if the travelers are exactly the same for each of the different products being purchased.

Can the form of payment be changed after the tour is booked?
The form of payment can't be changed on a booking. You could cancel the original booking if within the cancellation window and rebook it with an alternate form of payment.

What if my customer wants to swap tours? Can it be done?
If the booked tour is within Viator's terms and conditions (refundable and within 7 days of tour departure), we can cancel the existing reservation and rebook the new reservation. Due to limitations within Viator's internal booking system, we are unable to "swap tours" unless it is a tour with the same supplier. Of course, terms and conditions apply.

A tour is available on Viator.com but not on ARC MarketPlace?
Nearly all tours on Viator.com are available on ARC MarketPlace with the exception of just a few. Please contact us if there is something you see on Viator.com that is not offered on ARC MarketPlace.

I am unable to process a booking because the calendar date is not available, why is this and what do I do?
Sometimes dates for specific products are not available for a number of reasons. Please contact us and we would be happy to send your request along to Viator to see if they can open up a requested date or we can assist in finding an alternative tour or activity.

We have the option to check availability on Viator but not on ARC MarketPlace?
Once you select the date and number of travelers from the product page, click on Add to Cart and you will be able to see the available dates/times for the tour or activity you selected. If there is only one option available, then it will be added to your cart. You can proceed with your purchase from there.

Where can I find the hotel pick up/drop off information for a tour or activity?
This information can be found on the product page for the tour or activity.

Can I find out who the vendor is for the tour or activity before I book it?
Supplier information and contact details are listed on voucher post purchase.

Can I customize a Viator tour or activity when booking on ARC MarketPlace?
This can be done on a product by product basis and is dependent on the flexibility of the supplier. Contact the ARC Customer Care Center at +1 855-816-8003, option 5, or send an email via the Contact Us page on ARC MarketPlace or to support@viator.com who will get in contact with supplier to request/coordinate customizations to itinerary.

Are there any discounts for travel agents, military personnel, AAA or other groups?
Discounts and specials that are stated on the product description page under the heading "Pricing Information" are available. Further discounting for groups such as travel agents, military personnel, AAA, NRMA etc., is not offered at this time.

Which credit cards are accepted on ARC MarketPlace to purchase destination activities and tours?
Credit cards accepted on ARC MarketPlace to purchase destination activities and tours are Visa, MasterCard, Discover and American Express.

Can I use multiple credit cards when booking one transaction?
No, only one credit card can be used for each purchase. If you have clients who are booking the same tours/activities and would like to use multiple credit cards, you will need to make two separate purchases. You can add the booking reference number when you make the first booking to the "Special Requirements" field on the checkout page when you make the second booking, indicating that the bookings are a group traveling together. This will let the supplier know that the travelers are together.

Does the name on the credit card have to be the same as that of the lead traveler?
No, the lead traveler and name on the credit card do not have to match.

Do I need to enter the ages and names of the travelers included on the voucher?
Yes, you do need to enter the ages and names of the travelers included on the voucher. During the booking process you will be asked to enter the names and ages of the travelers included in the purchase.

If I am getting a credit card error while trying to book, what do I do?
The ARC MarketPlace booking process is completely automated and all credit card transactions are secure. If you are receiving an error, some of the potential reasons why include:

  • Address entered does not match the billing address stored on record by the issuing credit card company. (They must match exactly.)
  • Information may be missing such as zip code, state, telephone number, etc.
  • There are insufficient funds to cover the transaction being booked.

Please check the entered details on the booking form and try again. If still unsuccessful, please contact the Customer Care Center.

I'm getting errors/blank pages when I am trying to book. What is the problem?
We recommend you refresh or reload your webpages and try again. Errors can sometimes occur as pages can be cached. If you are still experiencing difficulty, please contact the Customer Care Center with the details, including the exact error message you are receiving as well as the page you are on. Please note that information can be cached for as long as 10 minutes. You may need to close your browser for 10 minutes and then go back into the site or try an alternate browser.

What is the Low-Price Guarantee and how does it work?
The low price guarantee applies to content provided by Viator only (passport and visas are excluded) on qualified purchases. Qualifying purchase must include a minimum purchase of $20 USD (or equivalent). Please note that show, concert and event tickets are not covered by Viator's Low-Price Guarantee.

The low price guarantee protects you and your clients two ways. First, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll work with Viator to refund the price difference. No gimmicks, no exceptions.

Second, your clients will be protected against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details, and we'll work with Viator to have the price difference refunded. It's that easy.

Note that retail and prepaid rates do not include discounts you may receive (or be eligible for) from third-party organizations such as AAA or AARP. Only retail rates available to the general public are covered by the Viator Low-Price Guarantee.

To submit a refund request, send an email to ARC MarketPlace with your name, Viator Booking Number or Itinerary Reference Number and the traveler's home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.

  • Viator's reserves the right to verify details of the lower price where possible. All refund decisions will be made at the sole discretion of Viator.
  • Refunds of the price difference will be processed to the credit card used for the original booking. Please note: Viator will only process one Low-Price Guarantee refund per tour or activity purchased.

Activities and Tours – Groups

What is the minimum and maximum number of travelers on a tour or activity?
This differs from product to product and most Viator products do not have minimums but the ones that do in order to operate will have that highlighted on the product page. Additionally, most products have a maximum of 9 travelers that can be booked at one time.

What is the maximum number of people that can be included on a voucher/in a single transaction?
You can include up to nine people on a voucher/in one transaction. That transaction may contain multiple products as long as all the people on the voucher are purchasing the same products.

I have a group of more than nine people, what should I do?
You can make multiple bookings and tie them together. Make the first booking and indicate that you will have a subsequent booking in the "Special Requirements" field. When you make the second booking, put the booking reference number from the first booking in the "Special Requirements" field on the checkout page of the second booking indicating this is a group booking that is tied to the first booking you made. You can do this for subsequent bookings. Once all bookings are complete please contact the local supplier using the contact details found on voucher and let them know that all parties will be traveling together.

Activities and Tours – Reservations

I just made a purchase on ARC MarketPlace. Why does my confirmation say pending?
Some products that we offer are sold with an instant confirmation, and others, on-request bookings, require confirmation from the tour operator prior to us confirming them to you. Generally, on-request bookings can be confirmed within 48 hours, however, we are bound by the response times of our tour operators and occasionally the turnaround time can take a little longer.

It has been 48 hours since I booked, and I have not received a confirmation.
Confirmations sometimes take a little longer than 48 hours, especially over weekends and holidays. Everything possible is being done to secure a confirmation. Please note that your credit card will not be charged until your booking is confirmed.

Activities and Tours – Vouchers

What are Vouchers?
Vouchers act as tickets for Viator tours, activities, and shore excursions. They are sent in a confirmation email after a booking has been made. Vouchers are unique to the individual booking and also serve as a proof of purchase. Viator offers 3 types of vouchers: 1). Paper voucher required 2). E-Voucher and 3). Voucher not required. Voucher requirements vary by tour/activity therefore, we recommend that your clients have printed copies of all of their vouchers and be ready to present them to the tour operator at the start of the tour. This way they are sure to have what they need.

How do I get the voucher and where do my clients exchange their voucher?
The voucher will be sent to you, your client or to both of you depending upon the "Email Delivery Option" you selected in Agent Details section of the checkout page. We always recommend selecting "Agent and customer" so you both receive the email confirmation with a link to the voucher(s). Your clients can find information on exchanging their vouchers on the voucher itself as this differs from supplier to supplier. The voucher acts as the ticket. Simply present this at the stated destination on the voucher, together with valid photo ID for verification.

How do I Print a Voucher?
Once you have selected "Book Now" from the checkout screen, if you selected the email delivery option of "Agent and Customer", you and your client will receive an email from Viator with the subject line "ActivitiesBookings." This email contains important information including:

  • Tour/activity details
  • Link to the voucher
  • Itinerary number
  • Payment Details
  • Important voucher information
  • Terms and Conditions
  • Support information

To view and print the voucher you will click "view voucher" in the confirmation email. You can see an example of the details section of the confirmation below with the link to the voucher. From there you and/or the client will be able to see and view their voucher. You will want to be sure to carefully read the information on the voucher itself as it will provide details such as directions for the meeting place and time, pick up details, and other important information the travelers will need to know. Some suppliers require the traveler to confirm directly with them prior to the tour or activity. All of those details will be included on the voucher itself so please be sure to read it carefully. We strongly recommend also printing out the product details page with the voucher, so your clients have all of the information that they will need for each activity.

I am an agent and I selected "Agent Only" as the option for email address in the checkout page when prompted, and thus understand that the email confirmation with the link to the voucher will come to me. How do I get the voucher to my client?
You may forward your client the confirmation email with the link to their voucher so that your client may print the voucher, or you can print the voucher and deliver it in person, via fax or by mail or send voucher URL directly.

Is photo identification required at time of travel?
Yes, the travel supplier who is providing the service requires valid photo ID, such as a passport, driver's license or any other form of identification displaying a current photo of the lead traveler in the booking on the voucher. This is required to protect your purchase.

Activities and Tours – Confirmation Emails

If I did not receive a confirmation email for my purchase, what do I do?
If you did not receive a confirmation email please check your spam folder for an email from support@viator.com. If this does not reveal your confirmation email, contact the ARC Customer Care Center for assistance.

Where are my tickets? Can they be sent to me?
The travel voucher acts as the ticket. It is essential that the voucher is printed and included with your client's travel documentation. This voucher is unique to your client's booking and is your client's proof of purchase. The travel voucher is simply presented upon commencement of service, together with valid photo ID for purchase verification.

Activities – Cancellations/Refunds/Changes

What are the cancellation, refund and change policies for purchases made on ARC MarketPlace?
The policies vary by product. It is very important to read all the cancellation, refund and change policies associated with each specific product prior to completing a purchase as they are binding. For more information on Viator's payments and cancellations policies, please visit the Payments & Cancellations page.

Shore Excursions

What are shore excursions?
Shore excursions consist of a vast range of tours: pre/post cruise tours, popular attractions, air and seaplane adventures, historic sites, walking tours, bus tours, full- and half-day city tours, unique experiences and much more. Shore excursions are available worldwide including North America, Europe, Caribbean, Central and South America, the Middle East, Africa, Mexico and other destinations.

How do I find shore excursions on ARC MarketPlace?
It is quick and easy to search for shore excursions. Select "Book" and then "Shore Excursions" which will bring you to the Shore Excursions page on ARC MarketPlace where you can search by region. Alternatively, use the blue "Search" box located on the right hand side of the navigation at the top of the web pages on ARC MarketPlace. Select "Shore Ex" and you can search by region or use the "Keyword" search to narrow your search. You can also click on the Shore Excursion category on any destination page where Shore Excursions are offered to see a list of Shore Excursion products in that destination.

What is a Worry-Free Guarantee shore excursion?
If a passenger misses the ship because of a Viator excursion, Viator will transport them to the next port of call at no cost to the traveler.

The Worry-Free Guarantee is available to any customer who makes a qualifying purchase. To qualify, the shore excursion must specifically state it is covered by Viator's Worry-Free Guarantee and list the "Worry-Free Guarantee" in the "Inclusions" section of the relevant tour/activity.

Incidents covered by the policy:

  • Tour cancellations due to weather
  • Missed tours due to late cruise ship arrivals or ship itinerary change (does not dock at the original port of call)
  • With a qualifying shore excursion, you are guaranteed a timely return to your cruise ship. In the unlikely event that you are not returned to your ship in time to board, transportation will be arranged to the next port of call.

Are shore excursions covered by the Viator Low-Price Guarantee?
Yes, shore excursions are covered by the Viator Low-Price Guarantee. Viator will meet or beat any price in three ways: online, onboard and at the destination.

Affiliate Program

What is the Affiliate Program?
The Affiliate Program is a great way to have your company website work for you to generate ancillary revenue. You earn commission for every purchase your clients make on your website through an Affiliate Program web banner or link that you post on your website. The affiliate program is available for Tours and Activities. There is not a separate link available just for Shore Excursions however, these products are included in the link that is provided for Tours and Activities since Shore Excursions are also provided by Viator.

Can I place more than one web banner/link on my website?
Yes! If you have already registered, put your website URL in the "Already signed up?" field on the Affiliate Program page. Follow the online steps to get the customized HTML code containing your ARC number or ARC MarketPlace ID for as many web banners or links as you would like to place on your site.

How do I register for the Affiliate Program?
You can register for the Affiliate Program on ARC MarketPlace under Learn, the Affiliate Program. Choose from a variety of web banner styles and sizes, and then you are ready to post your Affiliate Program web banner on your website. There are easy-to-follow directions for you or your webmaster which will be emailed to you once you register.

Why should I use the Affiliate Program?
Clients can easily browse, plan, shop and purchase travel-related products that will enhance all of their travel experiences on our one-stop shop platforms. You earn the same commission for each purchase your clients make for themselves through the Affiliate Program that you would have if you booked it for them.

How much commission will I earn with the Affiliate Program?
You earn the same commission for each purchase your clients make for themselves through the Affiliate Program that you would have if you booked it for them. Visit the Commissions page for specific commission rates for each product type.

When will I get paid my commission from Affiliate Program purchases?
Commission payments vary by product type. Visit the Commissions page for specific details.

How do I choose a different web banner or link for my website?
You can change the web banner or link as often as you like to fit your business needs. Simply return to the web banner selection page of the Affiliate Program registration area of ARC MarketPlace and select a different style or size. The link to this page is also included in the confirmation email you receive when you register.

I am having trouble posting the web banner or link to my website - how do I get help?
Contact the ARC Customer Care Center at +1 855-816-8003, option 4, or send an email via the Contact Us page on ARC MarketPlace.

My webmaster would like to use the affiliate link provided in an iFrame, is that possible?
Due to security constraints, Viator only recognizes Viator or Viator partner domains in the URL and therefore does not support the use of these affiliate links to be imbedded in an iFrame on the agency website.

Passport and Visa Expediting Services

What services are available?
ARC MarketPlace offers a variety of discounted passport and visa services including expedited passports and visa processing, getting a new passport, renewing a passport, a child passport, a lost or stolen passport, name changes and more You can enter your clients' orders yourself on the ARC MarketPlace website by visiting the Passport Services and Visa Services pages.

Where can I find the service fees my clients will be charged?
You can find a complete list of the service fees here http://visacentral.com/service-fees. Note that these fees are the CIBT/Visa Central fees and do not include any applicable government fees.

What if I'm not an ARC participating agency? Can I still book passports and visas at a commissionable rate?
Yes. Travel agents that are not ARC participating agencies can obtain an ARC MarketPlace ID to facilitate the commission payment program. There is no cost to sign up for an ARC MarketPlace ID.

How do I know if my client needs a passport or visa for their trip?
Any passenger traveling outside the United States by air needs a passport. You can easily check the need for a visa by visiting the Visa Services page.

Can the passport or visa be shipped directly to the client?
Yes, passports or visas can be shipped directly to the client. The documents are returned directly to the client via FedEx.

How quickly can I get an expedited passport or visa?
Visa processing times vary, and are based on the country the traveler is visiting. The consulate jurisdiction in the US will also process visas at varying speeds. You can view current process times in the respective country's Visa Central application kit. Passports can be processed as quickly as next day, if proof of travel is provided, and passport offices have available appointments. Call VisaCentral to determine next available appointments for passport submission.

How much commission can I earn selling passport and visa expediting services?
Commission is 15% of the fee charged for the passport and visa service you order. Please note that commission is not paid on the government fees, only the service fee charged by CIBT/VisaCentral. Commission is paid the month following the ship date of the passport or visa documents.

Can ARC MarketPlace help with renewal of a child's passport?
The State Department only allows children to apply for new passports (even if they already had/have one) and do not offer an option for a renewal.

Can I get a visa for a traveler based overseas coming to the US for a visit?
Visa Central can assist with visas for travelers entering the US as long as Visa Central has a physical presence in the country of the travelers permanent residence. Please see a list of CIBT/Visa Central locations.

Do you only process passports for US citizens?
Along with the ability to expedite passports, CIBT/VisaCentral can also assist with UK passport renewals. Please note that this process cannot be expedited however, so timeframe allotted should be several months.

Hotels

How much commission will I earn on hotel bookings?
ARC MarketPlace partners with CCRA as a supplier for hotel bookings. CCRA offers up to 15% commission, or agents can set their own commission using net rates.

How will I get paid my commission for booking hotels?
Hotels that are booked through CCRA, will be paid directly by CCRA weekly by check or ACH. The agency can select payment method during the registration process.

How do I learn more about booking hotels?
To learn more about hotel booking, please visit the Hotels page.

Who do I contact if I have questions about a hotel booking?
For questions about hotel booking, please visit the CCRA Contact Us page.

How do I register with CCRA?
To register with CCRA, visit the CCRA site and click the Register button.

 

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